Rule 01
Exact identity
Include the brand, full product name, and model number whenever possible.
Search the Investigation Centre first. If the product is not here, send the Request Desk an exact model and a useful starting source.
Browse all published investigations →Step 1 · Search first
Step 2 · Request evidence
Required: an exact product name, a useful source URL, and the buying uncertainty to investigate. Model number is recommended.
Rule 01
Include the brand, full product name, and model number whenever possible.
Rule 02
A Canadian product or retailer URL helps us verify the exact package and price.
Rule 03
Requests inform the queue. Volume never replaces evidence or guarantees coverage.